Source: CP staff Customer loyalty and profitability in a typical ready mixed concrete operation can turn on the performance of a small team with outsized influence on human capital and physical asset utilization, according to the just-published Making It Happen – Achieving Excellence in RMC Transportation & Customer Service. Author Jack Delperdang addresses a void in industry references for building an…
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Oldcastle, Cemstone veteran pens definitive dispatch/customer service playbook
Success in a typical ready mixed concrete operation can turn on the performance of a small team with outsized influence on human capital and physical asset utilization, as well as customer loyalty and profitability. In Making It Happen – Achieving Excellence in RMC Transportation & Customer Service, Jack Delperdang seeks to fill a void in industry references for building an…
Read MorePRODUCERS – MARCH 2020
Eagle Materials Inc. directors have taken a key step toward mid-year separation of cement- and gypsum wallboard-centered Heavy and Light Materials businesses into independent, New York Stock Exchange-traded companies, both Dallas based. Leading the Heavy Materials namesake will be current Chairman Mike Nicolais and President and Chief Executive Officer Michael Haack. Leading the Light Materials business, operating as American Gypsum Company, will be Chairman Dave Powers, former Eagle Materials CEO and current director, and President and CEO Craig Kesler, current chief financial officer.
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