Concrete Texturing Tool & Supply of Throop, Pa., began receiving customer complaints when ownership of its original manufacturer of decorative concrete materials changed hands. “We were in a situation beyond our control, with colors fluctuating dramatically,” says Bart Sacco, president of CTTS, which has been specializing in decorative concrete products for more than 16 years. “Formula changes in products like hardeners affected their workability and coverage rates, and our installers experienced color shifts in the hardeners.”
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