As a critical component of an ongoing commitment to a complete customer experience (CX) transformation, Daimler Trucks North America has created an entirely new CX organization and named 34-year company veteran Paul Romanaggi as Chief CX Officer.As a critical component of an ongoing commitment to a complete customer experience (CX) transformation, Daimler Trucks North America has created an entirely new CX organization and named 34-year company veteran Paul Romanaggi as Chief CX Officer. DTNA launched its CX transformation in 2017 with the creation of a Customer Experience Day. During the now annual event, employees and customers from across North America come together to collaboratively brainstorm customer experience solutions. The gatherings have enabled management to craft a new metrics suite focused on processes directly linked to customer satisfaction.
“We are fully embedding a focus on customer culture into the DTNA organization,” says President Roger Nielsen. “I believe strongly in changing the customer experience and will continue to prioritize from the top-down. Paul’s leadership and team will be integral to driving this transformation.”
The CX organization will lead future transformative efforts across the DTNA business, he adds, including Freightliner, Western Star and Detroit Diesel for new truck sales, used truck acquisitions, and aftermarket service. The group aligns Fleet Service, Warranty, Call Centers, Aftermarket Service Products, and Service Systems departments to elevate customer communication and support.
Kemco Systems of Clearwater, Fla., has advanced its leadership position in industrial wastewater treatment through the acquisition of dissolved air flotation specialist Water Resources, Inc. in Auburn, Ala. The deal expands Kemco’s engineered wastewater treatment capabilities in the rapidly growing industrial markets. Water Resources’ industry-leading DAF technology is a proven and effective process for treating a variety of industrial wastewater streams specifically targeting oils, greases, and suspended solids.
“This acquisition allows us to better service our industrial clients with a more robust portfolio of treatment technologies for discharge compliance, product recovery and water reuse,” says Kemco CEO Tom Vanden Heuvel.
Harleysville, Pa.-based Libra Systems, a leading provider of plant automation, scale ticketing and business integration solutions for concrete, aggregate, and asphalt production, has opened registration for an inaugural user conference, January 22-24, 2020 at the Gaylord Palms Resort near Orlando.
Conference organizers plan multiple breakout sessions featuring everything Libra technology users need to know about plant automation, point-of-sale, enterprise integration, dispatch and GPS asset management products. In-house experts will staff a hands-on “Libra Lab” solution center. Registration and additional conference details can be obtained at www.librasystems.com.
Ohio-based Cresset Chemical Co. has named Natalie Martin and Tauna Prince to the respective positions of technical sales manager, East and West. They will work with concrete producers and distributors throughout their regions, offering technical support, conducting product demonstrations, and providing recommendations on construction chemicals. “Cresset leads the industry in providing first-class technical support for top-quality products,” says President Mike Baty. “Our new team members will expand that support proactively at the plant level.”
Based in Nashville, Martin earned a Bachelor of Science degree in Concrete Industry Management from Middle Tennessee State University. While in the CIM program, she interned at several companies in the construction industry and is currently the 2019 Chair of the Universities Outreach Committee. She is an active member in several industry trade associations; presents technical classes to groups around the country; and, holds multiple American Concrete Institute certifications.
Based in Las Vegas, Prince has an extensive background in concrete construction, with a particular focus on structural, underground and architectural precast production. She is an active member of the National Precast Concrete Association and Precast/Prestressed Concrete Institute.
Bill Werra has joined Texas-based C&W Environmental Solutions as chief growth officer, a newly created position tasked with aligning sales and marketing with product and business development to deliver new value to customers and expand the company’s market reach. The position leverages the experience, relationships and industry knowledge he has built over a 25-year career, which includes tours of duty at Sentry Equipment and Schenk Process plus terms as Process Equipment Manufacturers’ Association president and executive committee member.
Separately, C&W has promoted Steve Duncan to chief operating officer. He will continue to manage operations while assuming a greater role in administrative oversight, new product development, plus strategic planning and execution. The company’s strategic plan includes significant manufacturing upgrades to enhance productivity and better position C&W to enter new markets. As a member of the executive team, Duncan will manage the capital expenditure plan, drawing on nearly three decades’ experience in engineering, financial and operations management.
“For the past 14 years, Steve has brought an unmatched level of personal commitment and passion to all aspects of our business. He has built significant trust as a mentor to employees across the company,” says C&W President Deryl Beakley. “Steve is our chief executor and has the unique ability to collaborate and lead the development and implementation of a broad range of initiatives.”
Concrete reinforcing equipment specialist MAX USA Corp. has promoted Danny Hale to the role of national accounts sales executive. He joined the company in 2017 with strong background in the power tool business and, management notes, has “experienced success in driving results for his territory through focused efforts to execute special corporate projects.” Hale will alongside National Accounts Manager Bruce Panveno to grow distribution and sales across North America.
Separately, MAX USA has named Robbie Worrell as Southeast regional sales manager. He brings 25-plus years of experience in the construction industry, with extensive time in power tools and accessories, and has worked with distribution partners and their end-user customers to develop best practice solutions to everyday tasks.
The fifth Peterbilt Motors Co. Technician Institute (PTI) campus has opened in Rancho Cucamonga, Calif. A collaborative program with Universal Technical Institute, PTI has graduated more than 600 factory-certified technicians since 2013, and seen a 95 percent placement rate at a Peterbilt service location. Each student earns 12 Peterbilt certifications as well as certifications for Paccar MX-11 and MX-13 engines as they prepare for a career in diesel powered equipment.
“The 50 percent growth of the Peterbilt dealer network this decade ensures that there are plenty of long-term career opportunities with our dealers, many of which begin as a diesel technician. Through [PTI], Peterbilt is educating the next generation of diesel technicians to deliver exceptional service and drive uptime for our customers,” says Peterbilt Technician Program Manager Curtis Crisp.
“PTI helps meet the Peterbilt dealer network’s growing demand for entry level qualified diesel technicians. The unique value proposition for graduates of PTI is finding its graduates jobs that often turn into long-term careers,” adds PTI Program Manager Brian Brooks.