Sources: RapidWorks, Boston; CP staff
A developer of project and fleet management software for heavy equipment construction service companies has released Rapid Service Request (RSR) in partnership with Denver-based Brundage-Bone Concrete Pumping, U.S. mix and material placement top gun. RapidWorks’ RSR brings on-demand ordering to concrete pumping for the first time, giving contractors a dedicated mobile app for placing and tracking their service requests. It likewise affords pumping operators an easier way to collect orders from their customers anytime, anywhere.
“Rapid Service Request is changing the way concrete pumping services are ordered, aligning it with the digital-first expectations of today’s market,” says RapidWorks CEO Tim Curran. “Not only are we helping our customers fulfill orders faster and more accurately, but we’re thrilled to give them a competitive advantage that can help them build stronger relationships with contractors.”
“Feedback from customers has been overwhelmingly positive,” adds Brundage-Bone President of US Concrete Pumping Mark Young. “Rapid Service Request allows them to see their scheduled pumps, track the status of current jobs, and review past orders all in one place. This level of transparency and control is exactly what our customers have been asking for, and it’s helping us deliver a superior service experience.”
Rapid Service Request is part of a RapidWorks suite of software solutions for heavy equipment service providers, designed to enhance fleet utilization, job dispatching, telematics GPS tracking, and labor management, while integrating customer ordering, billing, and payments into a single connected solution. Over 250 operators in the concrete, hydrovac, and crane space deploy RapidWorks to manage their operations and provide insight into daily performance and productivity.