Command Alkon taps cloud to bring real-time dispatch views to the field

Command Alkon kicked off 2022 with the World of Concrete unveiling of CONNEX Dispatch, a cloud-based offering that provides heavy building materials producers’ employees, suppliers, and customers with access to receive up-to-date statuses of tickets anywhere, and at any time. CONNEX Dispatch for Ready Mix is the first milestone in the company’s pursuit of enabling cloud-based dispatch for all industry-leading point of sales solutions. Consequently, COMMANDseries and Integra users can handle day-to-day activities through mobile access from any device.

“One of the most critical success factors within a construction project is cost and time management,” says Ready Mix Market Manager Matt Brinker. “CONNEX Dispatch is designed to increase productivity levels and create unprecedented results across project performance, schedule, and workforce management. When connected to a cloud-based network, there is true visibility across the enterprise because field personnel and dispatch are operating with one single version of the truth.”

Making the shift from on-premise solutions to CONNEX Dispatch, he adds, can greatly reduce operational costs; expedite integrations and updates; deliver better support and a proactive approach to system issues; simplify accounting processes; and, greatly improve driver experience. Integration with tracking devices allows drivers to operate with one app instead of flipping between solutions. Drivers are notified of their next steps in the delivery process in real time, while providing all order stakeholders visibility into the progress being made on their deliveries.

Operations, Quality, Production, and Sales team members have immediate access to what is happening on every order with CONNEX Dispatch. None need stop on the side of the road to pull up a VPN for access to their dispatching solution; instead, they can easily log into the dispatching application either from the CONNEX mobile app or the web. —