Terex Advance and Terex Services have announced a cooperative agreement to enhance customer service to concrete producers and mixer truck owners across the United States. It will augment the services and repairs of Terex Advance customer equipment by providing on-site support and parts at Terex Services facilities. The program will start at Charlotte, N.C., and Whitehouse, Tenn., facilities, with intentions to expand the support offerings coast to coast.
“This agreement with Terex Services is a milestone in a campaign to open a cross country service and parts network for Terex Advance Mixer trucks,” says Director of Customer Engagement Mark Aubry. “As our products continue to become more technologically advanced and sophisticated, customers require increasing product and geographic support—both through field service and traditional ‘brick and mortar’ outlets. All service technicians will be factory trained to work on Terex Advance Mixer trucks and each location will have access to common replacement service parts in order to facilitate faster uptimes for customer vehicles.”
“We believe this will provide owners significant advantages including the expanded coverage, stocking of Original Equipment Manufacturer parts, and highly trained service technicians who provide an extensive range of products and services,” adds Terex Services Director of Operations Richard Gunderman.