Cemex order management platform: Fast, transparent, efficient

Cemex S.A.B. de C.V. ready mixed, cement and aggregate operations in the U.S. and Mexico are kicking off deployment of Cemex Go, billed as a multi-device, fully digital customer integration platform to streamline order placement, live shipment and delivery tracking, plus invoice and payment management. The platform is programmed to convey real-time, detailed information that customers need to achieve more in less time, and have more control over their businesses.

Cemex CEO Fernando Gonzalez calls it “a testament to our customer-centric mindset and relentless focus on continuous innovation and improvement. Cemex Go creates an experience superior to anything that has been provided in the past and is the only platform of its kind currently offered in our industry. Cemex Go moves us closer to our customers by being faster, more transparent, and more efficient, which will enable greater productivity and open up new growth opportunities. [It] places the power to succeed in today’s fast-paced and dynamic market in the hands of our customers.”

A bold step to advance the building materials industry to the interconnected business age, he adds, Cemex Go will evolve in tandem with Cemex Ventures, launched earlier this year with an eye to engaging start-ups, entrepreneurs, universities and other stakeholders expected to shape tomorrow’s construction ecosystem.

Cemex Go launches as a fully digital suite of services that will help reduce customers’ administrative burden and free up time to focus on more strategic business matters. Customers will be able to work anytime, anywhere using multiple devices; review their history of transactions; track shipments real-time via GPS; receive instant notifications of their order status; make adjustments to their orders; plus, have full visibility and transparency of all the information they need to better manage their business.

After fourth quarter rollout in North America, Cemex Go will deploy throughout the global enterprise next year. Cemex is undertaking what it dubs a “sweeping digital transformation” with the support of long-time partners, IBM and Neoris, leveraging both companies’ expertise, innovation, and cutting-edge information technology services to deliver game-changing solutions that provide a superior customer experience.


Houston-based Cemex USA has extended distribution of Type II portland cement from its Lyons plant in northern Colorado with the opening of a rail-served, 5,000-ton capacity terminal in Commerce City.

“Our customers in Denver have been requesting a more convenient way to pick up products, and the new terminal delivers,” says Cemex Vice President Commercial – South Central Region Juan Castillo. “Cemex is committed to providing a superior customer experience, everywhere, every time, and this is one of the ways we’re showing that commitment.”

“Denver and the surrounding Front Range communities have seen incredible construction growth over the past several years,” adds Executive Vice President – Commercial & Public Affairs Frank Craddock. “The addition of this terminal allows us to address the construction needs of our customers for years to come.”

The Commerce City facility affords the producer a cement distribution footprint across the state of Colorado, from Lyons in the north, through Denver, to its Florence terminal in the south.