customer service – Concrete Products

GivenHansco platform raises logistics management, customer service

April 30, 2019 Concrete News

GivenHansco’s new truck-focused, tablet-based GPS suite, Keystone Online On-Delivery, offers what programmers note is a new realm of streamlined customer service control and logistics management possibilities for ready mixed producers. Designed in-house as an extension of the advanced Keystone Online family of products, the integrated platform features a dispatch dashboard affording real-time view of current day orders and details, including amounts ordered and delivered by plants.

Mobile applications bolster customer service

February 2, 2015 Concrete News

In line with a commitment to offer tools specifically designed for the construction materials industry, Command Alkon is actively developing mobile applications to extend the traditional client-server experience into the hands of producers and their customers. One of their first programs, MOBILEcommerce, broadens the reach of dispatch system functionality and helps users process and track concrete order and delivery information from their mobile devices.